GA99 Privacy Policy – How Your Data Is Kept Safe

1 Introduction

GA99 believes that protecting your personal information is a fundamental responsibility. This Privacy Policy clearly sets out what data GA99 collects, why it collects it, how it is stored, and who it is shared with. This policy applies to all users of the GA99 website (ga99.best) and mobile app.

GA99 manages its data collection and use in accordance with Bangladesh's Digital Security Act and international data protection standards. For any questions about this policy, contact us at support@ga99.best.

2 What Information We Collect

GA99 collects two types of information — what you provide directly and what is generated automatically as you use the platform.

Information you provide directly:

• At registration: full name, mobile number, date of birth, and preferred currency.
• For KYC verification: a photo of your national ID or passport.
• At the time of payment: your mobile banking number (bKash, Nagad, Rocket, etc.).
• When you contact support: the content of your conversation and any attached files.
• When participating in promotions: additional information where applicable.

Information collected automatically:

3 How your information is used

GA99 uses the information it collects solely for the following purposes:

• Account management: Registration verification, login security, and service delivery.
• Payment processing: Confirming deposits and withdrawals and maintaining records of financial transactions.
• Security & fraud prevention: Detecting suspicious activity and keeping accounts secure.
• Customer support: Resolving issues, answering queries, and handling disputes.
• Legal compliance: Fulfilling lawful requests from licensing authorities, tax agencies, or law enforcement bodies.
• Improving your experience: Analyzing which features are used most to improve the platform.
• Relevant communications: Transaction confirmations, bonus expiry reminders, and important updates.

4 Sharing Data with Third Parties

GA99 does not sell your information to third parties. However, specific data may be shared in the following limited circumstances:

• Payment providers: Necessary information is shared to process transactions with bKash, Nagad, Rocket, and similar providers. Each of these providers has its own privacy policy.
• Game Providers: Minimal data required for the operation of Live Casino and games is shared with international game providers.
• Regulatory and law enforcement authorities: GA99 is legally required to share information when presented with a valid legal order or a request from a licensing authority.
• Fraud Prevention Services: Limited data may be shared with specialist verification agencies to prevent money laundering and financial crime.
• Business Succession: If any part of GA99 is acquired or merged, relevant data may be transferred, but this policy will continue to apply.

Outside of the cases listed above, GA99 will not share your data with any third party without your consent.

5 Security Measures

GA99 has put in place both technical and organizational measures to protect your information:

• SSL/TLS Encryption: All data transfers are protected with 256-bit TLS encryption. The padlock icon in your browser's address bar confirms that your connection is secure.
• Password hashing: Your password is encrypted and stored using the bcrypt algorithm. No GA99 employee can ever view your actual password.
• Two-factor authentication (2FA): OTP verification can be enabled for an extra layer of account security.
• Regular security testing: Regular penetration testing is conducted by independent external security specialists.
• Access Controls: Only authorised personnel within GA99 can access data on a need-to-know basis.
• Monitoring for suspicious activity: Automated alerts are triggered when unusual login attempts or transactions are detected.

6 Cookie Policy

GA99 uses cookies and similar technologies to improve platform performance. Cookies are small text files stored in your browser.

GA99 uses the following types of cookies:

• Essential cookies: Used to maintain login sessions and store security tokens. The platform cannot function properly without these.
• Analytics cookies: To understand which pages get the most traffic and where issues occur. This data is anonymous and aggregated.
• Preference cookies: To remember your language, time zone, and interface preferences — so you don't have to set them again each time.
• Security cookies: Used to prevent CSRF attacks and fraudulent activity.

You can block or delete cookies at any time through your browser settings. However, disabling essential cookies may prevent certain features from working properly.

7 Your Rights

As a GA99 user, you have the following rights over your own data:

To exercise these rights privacy@ga99.bestEmail us or reach out via the support chat.

8 Data Retention Period

GA99 does not retain your data indefinitely. Each category of data has a defined retention period:

• Account Information: Retained for the duration of your active account and for up to 5 years after closure — as required by legal obligations.
• Financial transaction records: Retained for a minimum of 5 years in compliance with tax and anti-money laundering laws.
• KYC Documents: Retained for up to 5 years to meet regulatory requirements.
• Support conversations: Retained for up to 2 years to assist with dispute resolution.
• Cookie and session data: Session cookies are deleted when you close your browser. Persistent cookies remain for up to 1 year.
• Marketing information: Removed from the list within 30 days of opting out.

Once the retention period expires, data is securely deleted or anonymised so that your identity can no longer be determined.

9 Protection of Minors' Data

GA99 strictly enforces an 18+ policy. No one under the age of 18 is permitted to register or use the platform. If we ever discover that a minor's data has been collected, it will be deleted immediately and the associated account will be closed.

10 Privacy Policy updates

GA99 may update this Privacy Policy from time to time — due to technology changes, new services, or legal requirements. For significant changes:

• Registered users will be notified via app notification or email.
• This page will be updated before any changes take effect, and the "Last Updated" date will reflect the revision.
• For significant changes, at least 7 days' notice will be given before they take effect.
• Continued use of GA99 after any changes takes effect will be considered acceptance of the updated policy.

11 Contact & complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy, please get in touch through any of the following:

• Privacy-related enquiries: privacy@ga99.best
• General Support: support@ga99.best
• Live chat: GA99 platform is available 24/7

Data protection complaints are typically responded to within 7 business days. Complex cases may take up to 30 days, but every complaint is taken seriously.

If your issue cannot be resolved with GA99 directly, you have the right to lodge a complaint with the relevant international data protection authority.